TAD MODALIS

TAD Modalis is a dynamic, flexible on-demand transportation service that complements existing public transit options. This service operates by reservation only.

Several routes are available on the app: first, select your area and easily book your trip.

TAD MODALIS offers the following features:

passenger information about your current and future trips

booking up to several hours before your trip, depending on the zone

travel preferences, for easier and more convenient searches

real-time booking management (modify/cancel)

a satisfying travel experience

Currently available in Marmande and Limoges—book a ride by clicking here: https://start.modalis.padam.io/bookings/search

Have a great trip with TAD MODALIS!

Terms of Use

GENERAL TERMS OF USE FOR THE NOUVELLE-AQUITAINE MOBILITÉS ON-DEMAND TRANSPORTATION SERVICE

1 — Purpose of the Service and Identification of the Parties

On-demand transportation refers to the public transportation service operating exclusively by reservation and provided by Nouvelle-Aquitaine Mobilités on behalf of its member networks.

Use of the service described herein implies the Customer’s acceptance of these General Terms of Use (hereinafter “GTU”). The Customer thereby acknowledges having read and fully understood these terms.

This service is accessible via:

• The website “modalis.transport-a-la-demande.fr,” accessible 24 hours a day, 7 days a week,

• The TAD MODALIS app, available for download from the app stores for iOS and Android operating systems and accessible 24/7,

• Reservation numbers specific to each network

Val de Garonne = No. 05 64 63 00 47.

The website “modalis.transport-a-la-demande.fr” and the TAD MODALIS app are published by Padam Mobility.

“Customer” refers to any user of the mobile app, the website, or anyone calling the reservation call center to make a reservation.

2 — Scope of Application

These Terms of Use apply to all services available through the mobile app, the website, and by phone, as described below.
Transportation services are provided by transportation operators on public transit networks where the on-demand transportation service is available.

The general terms and conditions of sale, transportation service, and refunds are defined in the General Terms and Conditions (GTC) and Terms of Use (TOU) of each transportation network.

Val de Garonne – Evalys https://www.evalys-mobilites.fr/contacts/reglement-reseau/
Limoges – Télobus https://www.stcl.fr/se-deplacer/loffre-de-transport/les-transports-a-la-demande

3 — Description of Services Offered

To order a service, the Customer must have a customer account.

3.1 Booking Rides

3.1.1 Booking Conditions

The Customer may book one or more rides, for one or more different dates, depending on the selected network. The Customer may book for one or more people.

3.1.2 Account Creation

Any ride reservation requires the user to create a customer account, regardless of the booking channel used (mobile app, website, or phone).
Only one customer account is permitted per individual, regardless of the registration channel used.
On the website or mobile app, to register an account, the Customer must provide the personal information and contact details necessary to provide the service.

The required information is:

Last Name,
First Name,
Phone Number,
Email Address,
Password,
Date of Birth,
Password.
All of these fields are required.

The customer account is not created until the phone number is verified using a code received via text message. The customer receives an email confirming their registration for the service.

By Phone

The customer is connected to a customer service representative.

Once connected to a customer service representative, the customer is asked to provide the information necessary to use the service:

Last name (required),
First name (required),
Phone number (required),
Email address
Date of birth
PRM option

If the customer subsequently wishes to use the service on the website or mobile app while keeping the same customer account, they must request a password reset email to specify the password they’ll use to log in.

3.1.3 Searching for and Booking a Trip

The various channels for using the service allow the Customer to book a trip within the selected area, from among those where the On-Demand Transportation service is available.

The Customer can search for a trip by specifying:

• the departure stop,

• the arrival stop,

• the date(s) of the trip,

• the desired departure or arrival time,

• the number of passengers to be transported,

• and, if applicable, the number of Wheelchair Units, i.e., the number of wheelchair users to be transported.

Route suggestions are provided to the Customer based on the transportation service’s availability. The Customer selects the routes that suit them and can book them. If the Customer has provided an email address, they will receive an email confirming their reservation and detailing the route(s).

3.2 Reservation Changes and Cancellations

Please refer to the network’s terms and conditions for changes and cancellations.

3.3 Account Management

The Customer may at any time modify the following information listed in their customer account:

• Identification information (last name, first name),

• Contact information (email address, phone number),

• Favorites

On the mobile app or the website, the Customer can directly modify the information listed above, except for the phone number.

The Customer may also request that this information, including the phone number, be updated by contacting a customer service representative.

3.4 Customer Service

The Customer may contact the network’s customer service department with any inquiries or complaints. On the website, the Customer can fill out a form specifying the nature of the inquiry and providing their contact information.

3.5 Pickup and Monitoring of the Current Trip

3.5.1 Adherence to the Pickup Schedule

The Customer must arrive before the pickup time indicated in the latest notification or provided by the call center agent. If the Customer arrives at the stop after the vehicle has departed, the Customer will be considered to have failed to show up for their reservation without prior cancellation and will be subject to the penalties set forth in each network’s regulations.

3.5.2 Confirmation of Pickup

The Customer must identify themselves to the driver to confirm their pickup. They must also validate the fare they are using.

If the Customer does not have a ticket, they may purchase one from the driver.

3.5.3 Tracking the Trip

On the mobile app, the Customer can view the remaining time until arrival and also see the stops between their origin and destination on the map.

4 — Pricing

The services described above are free of charge for the Customer.

To board the vehicle picking up the Customer, a valid transit pass covering all zones of the route must be presented. The pass must be purchased in advance or from the driver.

5 — Personal Data Protection – Who Processes the Data?

Evalys, the transportation network, is responsible for processing the personal data it manages. As such, it must comply with its obligations under the General Data Protection Regulation (GDPR) and define the purpose and methods used for the processing activities carried out.

Padam Mobility, the software provider, is responsible for hosting this data.

Nam MODALIS, in its capacity as coordinator and central purchasing agency, has the data hosted by Padam Mobility and may access the data after obtaining prior consent from the data controller.

Each of the two co-processors is responsible for ensuring the proper security and compliance with the GDPR regarding the personal data under their control.

Val de Garonne – Evalys https://www.evalys-mobilites.fr/contacts/reglement-reseau/

STCLM – TCL https://www.stcl.fr/politique-de-confidentialite

6 — Intellectual Property

Padam Mobility owns the intellectual property rights or holds the rights to use all elements accessible on the website, excluding royalty-free content, including text, images, graphics, logos (excluding NAM – TAD MODALIS and networks), icons, and sounds.

Any unauthorized use of the website or any of the elements it contains will be considered an infringement and will result in